Returns & Exchanges

Returns
We offer returns within 7 days from the time you received the package. To be eligible for a return, the item must be unused, in the same condition, and should be in the original packaging. Please contact us right away by providing a clear copy of the packing slip and photo of the damaged/incorrect item received.

We recommend using a traceable shipping method to ensure the successful delivery of your return. Please take note that the shipping fees are paid for by the customer.

Refunds for the return shipping cost can only be provided if the return is a result of our error such as for damaged, defective, or incorrectly shipped products. 

Return to Sender
If the item has been returned to sender for not more than 24 hrs, we recommend contacting the courier involved or your local post office and request for a re-delivery of the package.

Refunds or reshipment are not available for products that were never received due to mistaken addresses. Please request any documentation of the package's status from the courier and send it over to support@shopvitant.com so we can guide you with the next process.

Damaged/Defective/Incorrect Item Received
Please reach out to our Customer Support at support@shopvitant.com. Be sure to include your order number, the photo or short video clip of the damaged/defective product together with a clear copy of the packing slip so we can help you get situated.

Cancellation
We make every effort to fulfill orders as quickly as possible. Once you have submitted your order we begin processing your order immediately and we cannot cancel, modify or add items.

Please note that all our products are considered final sale items and Vitant does not allow returns, exchanges, or cancellations for final sale items, especially that all items are processed immediately.

You'll receive an automatic shipment confirmation email with your tracking details once your order shipped and we'll update you should there be any limitations that will affect the processing time.

Refunds
Refunds are offered for damaged, defective, or incorrectly shipped products. Once your refund request has been confirmed, we’ll issue a refund back to your original form of payment. Once the refund has processed it usually takes about 5-10 business days for it to show up in your account.

Please note that not all requests make it in time especially if the order has already processed too far and/or shipped. This is not a guarantee that your order cancellation will be confirmed.

Also, we'll refund you to the original form of payment used as long as the account that’s associated with the original card is still open.

Unfortunately, we cannot refund your purchase to a different card or account. Feel free to contact your bank provider if the original account was closed before the refund was initiated.

Modification
Please reach out to support@shopvitant.com immediately so one of our support members can put in the request for you.

Please note that not all requests make it in time. This means we may not be able to change any information on an existing order once it has been processed too far or shipped. This includes details like your shipping address, billing information, item, size, variant, or quantity. We also cannot cancel orders in this case.

We'll still do our best but this is not a guarantee that your modification request will be confirmed. Thank you for understanding.

Address Change
Orders are processed as quickly as possible and for this reason, we cannot guarantee any changes to your order once it has been submitted.

If you accidentally entered an incorrect shipping address, let us know right away by providing this information; ​

  • First & Last Name:
  • House/Building Number:
  • Street:
  • Apartment/Unit Number (if any):
  • City:
  • State/Prov.:
  • Zip/Postal Code:
  • Country:​

We'll do our best to change the shipping address before it ships. If it has been processed too far or has been shipped before we are able to fix the issue, the best thing to do is contact the postal carrier responsible for delivering your package and notify them about your request.

For further assistance, send us an email at support@shopvitant.com.

Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts
lf the item was marked as a gift upon purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

lf the item wasn't marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and will be notified regarding the returns.